Reservations and payment were very easy. Company made sure we had everything we needed. Very attentive (even mailed us things we left in drawers). Loved the loft and especially the location. Just upstairs from restaurants, crepe place, Starbucks and shops - but quiet! We traveled with 4 grown kids so the bunk room was perfect for them. Kitchen had everything we needed and then some. Cooked several nights and never lacked for pots and pans (even had ziplocks for leftovers!) Some leftover spices and food stuff (oil, sugar, paper towel, detergent) were nice to have the first night before we could shop. Lots of storage for everything! Great laundry room with extra storage there. Big garage! Would stay there again for sure.