The condo was fine but I made two calls to the reservation office to make sure that this was not on the ground floor and not next to the highway... it was both. The reservation people don't know the property at all. She also encouraged us to stay there because of the great hot tub... which was drained when we were there! We were also supposed to get a free bike rental... Also closed while we were there. The property was clean, etc, but not as represented by the agent. I would never go back!
Thank you for taking the time to review the condo. We respectfully disagree with this review, however, as the condo is on the 3rd floor (not the ground floor) and is not next to the highway. The entire village of Winter Park is within 1/4 mile of the highway, so technically it is "near" but not next to the highway. We were saddened to hear that you feel we don't know the properties - all of our agents are really well trained and reside in Winter Park at our reservation office. I'm sorry you felt you were mislead.
Yes, in late the off season the hot tub can be down for repairs. We tried to inform all guests of this risk when they booked for late September. We are sorry you feel you would not return.
Sarah B., owner, Winter Park Lodging Company